Refunds & Cancellation

• A seat request that is rejected costs nothing: no payment obligation arises until a request is approved.
• If an approved, paid seat is never filed with the issuer — the placement does not happen — the seat price for the unfiled cycles is refunded.
• Once the issuer has filed you and a cycle has reported, that cycle has been delivered; delivered cycles are not refundable.
• A refund is recorded against the seat with a reason, and you are notified by email when it is recorded.

• A transfer fee that is rejected, or a transfer that fails or is reversed before settlement, releases its obligation — the record shows the reason.
• A settled transfer has been delivered to your own bank account and is not reversible from our side.

• Nothing is charged until an administrator confirms an enrollment.
• You may cancel within three business days of enrollment at no charge, and at any time after; cancellation stops future cycles. Work already performed in a completed cycle is not refunded.
• Every dispute round's outcome is recorded, so what a plan delivered is never a matter of memory.

Ask through the support channels on the platform, naming the reference of the seat, transfer, enrollment or order. Refund decisions are made by a person, recorded with a reason where you can see them, and confirmed to you by email. If you believe a recorded decision is wrong, reply to that email — the record, not the recollection, is what gets reviewed.